“I first made contact with Mark Randall through LinkedIn as we were looking for CNC technical support following s series of problems we had encountered during our initial steps into precision machining.

His ability to quickly grasp the problems we were encountering impressed me, and subsequently provided the confidence to enlist Mark’s help for a much larger project which lasted over 12 months. He has not only brought an immense knowledge of programming but also a common sense approach to engineering which has helped us in determining the best methods for our processes.

His ability to respond to daily niggles has always been met with a positive “can do” attitude, and he has taken exceptional steps to help out when the problems became business critical.”

 

Mark Thomas

Operations Director

 

 



As a company that outsourced our CNC machined components it was a daunting decision to bring this capability in-house. Even though there were significant savings to be made and great advances in the control we would have over the quality of our product there was a skills-gap that needed to be tackled head-on. 

Mark Randall at Phonenix CNC support did exactly that. He delivered training to our staff in an amiable and down to earth fashion, in a language that we as a company, new to CNC machining could understand and process. Mark implemented quality control processes, programmed code for our components and trained our operators. Furthermore he facilitated  the management's understanding of the machinery we had invested in and liaised with his in-depth industry contacts to facilitate our transition into CNC centre lathe machining.

I would highly recommend Mark and Phoenix CNC Support "

 

Kieran Heinich  

Managing Director 

Bulldog Gear Ltd